ADA Accessibility

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METRO's ADA Service Policies
For Fixed-Route Service
(link)

 

 

 

 

Additional information:

 

All METRO buses are accessible.

Buses are equipped with passenger lifts or ramps that can be used by persons with wheelchairs, walkers or persons with other disabilities that my require on-boarding assistance. Space is provided on each bus for two persons in wheelchairs.

Wheelchairs and mobile devices, such as scooters, etc., must be secured when possible. Passengers who refuse to allow mobile devices to be secured shall not be transported. When shoulder and lap belts are supplied, their use is at the discretion of the passenger. It is the responsibility of the bus operator to make sure that mobile devices are secured before transporting passengers.When using a wheelchair lift or ramp, the weight limit of the combined weight of the customer and mobility aid varies. Weight limits are posted on buses.

 

Schedules and Accessible Formats

Schedules and Transit Guides for METRO routes are avalable on all METRO buses, and the METRO Pulse at Elm Street (METRO's Downtown Transit Hub) and convenient locations throughout the service area. These schedules are also available online (listed to the left of the home page of this website).

 

For riders who are blind or visually impaired,
the following accomodations are available:

Call Customer Service at 207-774-0351 for schedule information.
METRO's Customer Service reps are available to help Monday - Friday, 7 a.m. - 7 p.m.
and Saturdays 9-4:40 p.m.


Large format schedules can be requested by calling 207-774-0351 or visiting the METRO Pulse at Elm Street. (Schedules can also be printed from the website and photocopied in a large format.)

 

Calling 207-774-0351 and following prompts to recieve an audio list of the METRO schedule.

 

NEW: SMTTRACKER.COM provides "real time" schedule information and interactive maps.

ZOOM in to maps and schedules for easier access.



NOTE: METRO staff works with representatives from the Iris Network, State of Maine Division of Maine and Visually Impaired and other to provide accessible materials and improve our service.

Additional suggestions are welcome at:This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Service Animals

Riders with disabilities accompanied by a service animal are welcome on METRO buses. The service animal is the responsibility of the rider and must be under control at all time. METRO reserves the right to refuse passage to a service animal that poses a direct threat to the health and safety of others.

 

Reasonal Modifications
METRO will consider requst for reasonable modifications to policies and procedures with disabilities. Please include type of request and contact information.
Link for METRO Policy and Request form: Reasonable Modification
EMail for information: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Regional Transportation Program -- RTP
RTP provides ADA Complementary Paratransit Service.

MaineCare Bus Pass
If you are a MaineCare Member and have transportation needs, you must call Logisticare at 1-855-608-5178 to book your trips. If you typically use a Regional Monthly Bus Pass, you must call Logisticare to verify eligibility for a bus pass.

ADA Transportation
If you live in Portland, South Portland, Falmouth or Westbrook, but can not use METRO (or the South Portland Bus Service) because of a functional inability to do so, you may apply for ADA transportation. which has a similar schedule to METRO.

If you think you may qualify for ADA services, please contact RTP to request an application.

To find out more about all RTP programs, please call 207-774-2666 or visit www.rtprides.org

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Monday the 20th. 114 Valley Street Portland, ME 04102 (207) 774-0351
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