Policies

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METRO Policies

Below is a listing of current METRO policies, most will include links to other pages located within this site.
Please check back for updates.

 

METRO's ADA Policies for Fixed-Route bus service
     (Updated - August 2016)

 

- Complaints - Policy and Procedures    (Updated - August 2016)
   For: General, ADA and Civil Rights/Title VI

- GPTD - METRO Complaint Form  
   (Updated - August 2016)

   Use this form for:
     - General: Complaints about bus service, schedule or specific incidents)
     - Civil Rights/Title VI Complaints: Discriminations based on race, color or national origin.
     - ADA: Discrimination based on a disability.

   This form has been translated into Arabic, French and Somali.
 Please click this link to access translations.

 

- DBE Goals

- Equal Opportunity Policy

 

- Reasonable Modification: Policy and Procedures


- Reasonable Modification: Request Form:  Request Form

- Rules of Conduct
  (click above link for Rules of Conduct and specific policies around Non-Harrassment & One-Way Fare)

- Title VI Notification Procedures

Monday the 20th. 114 Valley Street Portland, ME 04102 (207) 774-0351
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